Propserve Hygiene & Contract Cleaning Division
Division 02 of 09
Serviced washroom hygiene, managed cleaning teams and specialist periodic cleaning, from daily office work to warehouse handovers and high level ceiling cleans. One contract, one supervisor, one invoice.
Three jobs, one building, one contract.
This division does three separate things for the same building. It keeps your washrooms serviced and stocked on a fixed cycle. It puts a managed cleaning team on site so you are not running one yourself. And it handles the periodic work that no daily contract covers: warehouse handovers between tenants, high level and ceiling cleaning, and deep cleans that have to happen at night or across a weekend.
Most buildings buy these from three different suppliers. A hygiene company services the bins, an agency supplies the cleaners, and somebody else gets called in when the roof structure is grey with dust. We do all three under one contract and one supervisor, which matters most on the day something goes wrong and there is nobody to point at but us.
The cleaning staff are employed, trained and supervised by Propserve. That is deliberate and it is the part worth reading twice. We are not placing labour with you and walking away. You are buying a building cleaned to an agreed standard, and the wages, the training, the statutory deductions and the cover when somebody is off sick all stay on our side of the line.
Part one
Washrooms that are serviced, not only cleaned
Cleaning a washroom and servicing a washroom are two different jobs. A cleaner wipes it down. The hygiene service is what keeps the sanitary bins exchanged, the dispensers full and working, the urinals dosed and the room smelling of nothing in particular. Where that second job is not on a schedule, it happens when somebody complains.
We supply the units on rental rather than selling them to you. They stay ours. We fit them, we service them on cycle, and when a dispenser is pulled off a wall or a hand dryer gives up we replace it. There is no capital outlay at the start and no argument about who pays for the repair later.
Sanitary waste leaves the building on a compliant disposal route and we issue proof of disposal for your audit file. That is not a formality on your side: the duty to provide and maintain these facilities sits with the employer under the Facilities Regulations of the Occupational Health and Safety Act.
- Sanitary disposalServiced bins in every female cubicle, exchanged on cycle, with the waste removed on a compliant route and proof of disposal issued.
- Soap & sanitiserFoam and liquid soap dispensers, plus hand sanitiser stations at entrances and shared areas, kept filled on cycle.
- Hand dryingHand dryers and paper towel dispensers supplied, fitted and maintained, with the consumables on the same schedule.
- Toilet paper systemsJumbo and standard dispensers sized to the traffic, so cubicles do not run empty between services.
- Urinal managementScreens, sanitiser blocks or automatic dosing to deal with odour and scale at the source instead of masking it.
- Air careAutomatic dispensers set to the size of the room rather than to the strongest fragrance available.
- Seat sanitiser & baby changeSeat sanitiser dispensers, and baby changing stations in buildings that serve the public.
- Entrance mattingRental mats exchanged on cycle. It is the cheapest floor care you will ever buy, because the dirt never gets inside.
- Drains & grease trapsScheduled dosing and servicing of drains, gullies and grease traps in kitchens and back of house areas.
On rental
Our units, our problem when they break
Dispensers, dryers, bins and matting are supplied on rental and stay ours. We fit them, service them on cycle and replace them when they fail, so there is no capital outlay to approve at the start and no repair to argue about later. Units carry our branding, which is a small thing that turns out to matter: everyone in the building knows who to tell when something runs out.
Part two
A managed cleaning team, not a body on site
Most cleaning contracts fail the same way. Staff are placed on site and then left there, and within a month the scope has quietly shrunk to whatever fits the time available. Every Propserve site gets a written scope of work, a task schedule signed off by your facilities contact, and a supervisor who inspects against it in person.
The team is employed by us. We handle the wages, the statutory deductions, the training and, most usefully to you, the cover when somebody is off sick. Sending a replacement is our responsibility. That is the practical difference between a managed contract and hiring your own cleaner, and it is most of the reason the contract exists.
Staff are vetted, uniformed and trained on the chemicals and equipment they use, including a colour coded cloth system so that a cloth used in a washroom never reaches a kitchen surface. Where your site has an induction, an access control process or a safety file, we complete it before anyone starts.
- Daily office cleaningDesks, boardrooms, kitchens, reception, internal glass, floors and refuse removal against a fixed daily task list.
- Retail & public areasTrading floors, fitting rooms, walkways and common areas, cleaned around your trading hours.
- Industrial & warehouseProduction areas, canteens, ablutions and workshop floors, scheduled around your shifts.
- Floor careStripping, sealing and buffing of vinyl and tile, and scrubber drier work on screed and epoxy warehouse floors.
- Carpet & upholsteryScheduled hot water extraction of carpets, chairs and soft seating, with low moisture options where drying time matters.
- Consumables supplyToilet paper, hand towel, soap, refuse bags and bin liners stocked and replenished, either inside the contract or on your account.
- Supervision & reportingInspections scored against the agreed schedule, with the findings sent through to your facilities contact.
- Relief & absence coverTrained relief staff sent out when your regular team member is away. Cover sits with us, not with you.
- Key holding & after hoursEarly morning, evening and weekend work where cleaning during the working day is not practical.
- Bargaining councilRegistered with the National Bargaining Council for the Contract Cleaning Services Industry, and paying the prescribed rates.
- COIDAWorkmen’s compensation registration current, with a letter of good standing available on request.
- Public liabilityPublic liability cover in place for work carried out on your premises.
On site
Uniformed, inducted and accounted for
Staff arrive in Propserve uniform with the protective equipment the site requires, and they are on our payroll rather than yours. Where a client needs hairnets, closed footwear or a site induction before anyone reaches the floor, that is completed before the start date rather than on the first morning.
Part three
The cleans that fall outside a daily contract
Some cleaning cannot be done by the team who arrive every morning. It needs height access, or an empty building, or it has to be finished inside a weekend because a new tenant takes occupation on the Monday. This is the part of the work most cleaning companies quietly decline, and it is the part where our pressure washing equipment comes indoors.
A warehouse deep clean is not mopping. It is hot water and controlled pressure on floors, walls, columns and roller doors, degreasing of workshop bays, and a plan for where the water goes. It is the same kit and the same crew as our high pressure washing division, working inside instead of out, which is why we can take on a unit that a general cleaning contractor would turn down.
High level cleaning is the other one. Dust builds on roof sheeting, trusses, ductwork, cable trays and light fittings for years, because nobody can reach it. It is a fire load, it fails food and motor industry audits, and it is quietly stealing your light. Cleaning the fittings and the sheeting above them gives back a serious amount of light with no electrician involved.
- High level & ceiling cleaningRoof sheeting, trusses, purlins, ductwork, cable trays and light fittings, cleaned from platforms with the correct fall protection.
- Warehouse handover cleansFull clean of a unit between tenants, planned around the handover date: floors, walls, ablutions, offices and yard.
- Industrial floor & bay cleaningHot water and controlled pressure on epoxy, screed and concrete, including oil, rubber and traffic film in workshop bays.
- Post construction cleansBuilders clean and final finish after a build, refit or shopfit, coordinated with the site programme.
- Kitchen & canteen deep cleansDegreasing of kitchens, canopies and extraction, which is a fire and insurance question as much as a hygiene one.
- Periodic & shutdown cleansDeep cleans scheduled over weekends, public holidays or shutdown periods, on top of the daily contract.
- Disinfection & sanitisingSurface disinfection and fogging of offices, clinics and shared facilities, after illness or on a routine cycle.
- Ablution deep cleansDescaling, stain removal and full sanitising of washrooms that daily cleaning can no longer recover.
- Bird fouling & guanoRemoval and disinfection of guano, with the proofing handled by our pest control division.
Case study
A dealership workshop ceiling, cleaned without closing the workshop
A motor dealership workshop in KwaZulu Natal had years of brake dust, tyre rubber and general workshop grime sitting on the roof sheeting, the trusses and every light fitting in the building. The workshop could not close for a week, and nothing could be allowed to fall onto the vehicles, the lifts or the equipment below.
We worked in sections behind protection, cleaned the structure and the fittings section by section, and handed the bays back one at a time so the workshop kept trading throughout. The building was visibly brighter afterwards without a single change to the lighting installation.
Outcome. Worked in sections, no shutdown, no damage to vehicles or equipment, and a marked improvement in light at floor level.
Working the soffit and the roof structure from mobile towers, bay by bay.
High level
Enough people to finish inside the window
High level work is priced by how long the building can be out of use, so we put the crew on it that finishes in the time you have. Towers are moved bay by bay, everything below is covered, and the floor is cleaned behind us as we go rather than left until the end.
How a contract starts
- Site walkthroughWe walk the building with you, measure the areas and record the surfaces, the traffic levels and the places that always cause trouble.
- Written scope & scheduleYou receive a task schedule stating exactly what is cleaned, how often and by how many staff. The price is set against that schedule, not against a guess.
- Team placement & inductionStaff are allocated, vetted, uniformed and inducted onto your site before the start date, and the hygiene units are fitted at the same time.
- Supervised operationA supervisor inspects against the schedule, logs what is found and corrects it on the spot rather than at month end.
- Quarterly reviewWe sit down with your facilities contact, go through the inspection record and adjust the scope where the building has changed.
Suited to
- Commercial office parks and single tenant offices
- Body corporates and sectional title schemes
- Warehousing, distribution and light industrial
- Motor dealerships and workshops
- Retail stores and shopping centre tenants
- Landlords and agents between tenants
- Schools, crèches and training facilities
- Medical suites, clinics and consulting rooms
On staff, and why it matters to you
Cleaning staff on your site are employed by Propserve. We pay them, train them, supervise them and replace them when they are away. This is not a labour supply arrangement, and the distinction is worth understanding. Where workers are simply placed with a client, South African labour law can, after three months, start treating that client as the employer. A managed cleaning service does not work that way. You are buying a building cleaned to an agreed standard, and the employment relationship stays with us, along with the bargaining council registration, the COIDA cover and the public liability that go with it.
Common questions
Do we have to take the cleaning to get the washroom service?
No. Plenty of clients take the hygiene service on its own, keep their own cleaner and simply want the bins, dispensers and consumables handled by somebody on a fixed schedule. It works the other way round too, and it works best when you take both, because then one supervisor is accountable for the whole washroom rather than half of it.
Can you take over from our current cleaning company?
Yes, and it is more common than starting from nothing. We walk the site, write the scope against what the building actually needs rather than what the old contract said, and set the changeover date so there is no gap in service. Where existing staff transfer across, that is handled properly and in writing.
What happens when a cleaner is off sick?
We send a replacement. Cover is our responsibility and not yours, and it is the main practical difference between a managed contract and employing somebody directly.
Can you work outside office hours?
Yes. Most office contracts run early morning or after 17:00 so that cleaning does not interrupt the working day. Retail and industrial sites are normally scheduled around trading hours or shift changes, and deep cleans are usually done over a weekend or a shutdown.
How quickly can you turn a warehouse around between tenants?
Usually inside the window you have, because that is the entire point of the service. Tell us the handover date and the size of the unit and we will tell you honestly whether it can be done in the time, before you commit to the incoming tenant.
Is there a minimum contract period?
Contracts are normally annual with a notice period, because that is what allows us to place and train dedicated staff on your site. Once off and short term work, including handovers and deep cleans, is quoted separately with no tie in.
What about the outside of the building?
Paving, façades, roofs, parking areas and industrial yards are handled by our high pressure washing division, and glass, cladding and solar panels by solar and window cleaning. Same company, same point of contact, and on one contract if that suits you.